Shipping & Returns

ORDER PROCESSING
Trop Shop is committed to preparing and shipping orders as efficiently as possible. Specific processing timelines will be displayed at checkout and/or within the applicable product listing once products officially launch.
SHIPPING
Available shipping methods, estimated delivery times and applicable shipping costs will be shown during checkout. Delivery estimates may vary depending on destination, carrier and selected shipping method.
Customers will receive order and shipping information using the contact information provided during checkout.
ORDER ISSUES
If an order arrives damaged, incorrect, or with an item missing, customers should contact Trop Shop as soon as possible at [email protected] with their order information and, when applicable, photos of the issue so our team can review it.
RETURNS & EXCHANGES
Trop Shop wants customers to feel confident in their purchases. Detailed return and exchange eligibility, timeframes and instructions will be provided before the store officially begins accepting orders.
For hygiene and safety reasons, certain opened or used personal-use products may not be eligible for return. Any product-specific restrictions should be clearly disclosed before purchase.
QUESTIONS?
Customers with questions about an order, shipping or returns can contact us at [email protected].
Please do not create or assume specific processing times, shipping prices, free-shipping thresholds, return windows, restocking fees or other policies that have not yet been provided.
Please make this page polished, easy to scan and optimized for desktop and mobile. Maintain Trop Shop's tropical branding and affordable-luxury positioning while keeping policy information professional and straightforward.
PACK LIGHT. LIVE MORE.